At Moss & Fern, we are committed to your privacy.

Effective Date: 10/4/2024

At Moss and Fern Studio, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines the types of personal information we collect, how it is used, your rights regarding that information, and the lawful basis for processing your data.

1. Information We Collect

We collect personal information from you when you interact with our website or place an order. The information we collect includes:

  • Name

  • Email address

  • Shipping and billing addresses

  • Order details (order numbers, items ordered)

  • Communications you send to us (inquiries, support messages)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you regarding your orders or inquiries

  • Send marketing communications, including updates about new products and promotions (You may opt-out at any time by following the unsubscribe link in our emails)

Your information will never be sold or exchanged with any third party.

3. Payment Processing

All payments are processed securely through Squarespace’s payment system, which uses Stripe. We do not collect or store your full payment information. Squarespace’s privacy policy and Stripe’s privacy policy govern how your payment details are processed and protected.

For more information about how Squarespace handles your payment information, please visit their privacy policy.

4. Shipping

We use Rollo for all shipping services. Your shipping information will be shared with Rollo to ensure accurate delivery of your order.

5. Data Retention

Moss and Fern Studio retains your personal information, including names, email addresses, communications, order numbers, items ordered, and shipping addresses, for two years. This retention period allows us to resolve any issues that may arise with your order. After two years, your information will be securely deleted.

Squarespace also retains some data in accordance with their privacy policy. For example:

  • Account information (such as email addresses) is retained for as long as your Squarespace account is active or as necessary to provide services to you.

  • Payment information is managed by Squarespace and Stripe, and you can refer to their policies for specifics on how long they retain this data.

6. Lawful Basis for Processing

We process your personal information under the following lawful bases:

  • Contractual necessity: We process your personal data to fulfill orders and provide you with the services you request.

  • Legitimate interests: We use your data for marketing purposes and to improve our services, provided these interests are not overridden by your data protection rights.

  • Consent: In certain cases, we may ask for your consent, such as when sending marketing communications. You can withdraw your consent at any time.

7. How We Share Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or delivering services to you. This includes payment processors (Squarespace and Stripe) and shipping providers (Rollo). These third parties are bound by confidentiality obligations and may only use your data as necessary to perform their functions.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Cookies and Analytics

We use cookies provided by Squarespace to improve your experience on our website. These cookies track your interactions with the site for performance and security purposes. You can review Squarespace's cookie policy for more details on the use of cookies.

10. Children’s Privacy

Our website is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request the correction or deletion of your personal information

  • Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at [Insert Contact Information]. To protect your privacy and security, we may require you to verify your identity before granting access or making changes to your information.

12. How to Exercise Your Rights

If you wish to access, modify, or delete your personal information, or if you would like to opt-out of marketing communications, please contact us at help@mossandfern.com . To protect your privacy and security, we may require you to verify your identity before granting access or making changes to your information.

13. International Sales and Compliance

Moss and Fern Studio operates in the USA and Canada. We ensure compliance with data protection laws applicable to customers in these regions. If you are a resident of these regions, you have the right to request access to or deletion of your personal information.

14. Security of Your Information

Squarespace uses appropriate technical and organizational measures to protect your personal information. These include encryption of payment data and secure network protocols. Although no system is completely secure, we and our partners are committed to protecting your information from unauthorized access or disclosure.

15. Governing Law

This Privacy Policy is governed by the laws of the state of Oregon and applicable U.S. law. Any disputes arising from this policy or the use of our website will be subject to the jurisdiction of the courts of Oregon.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy and notify you by posting the revised policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at help@mossandfern.com .